Learning Outcomes

Introduction to Enterprise Resource Planning

Evolution and Benefits of Enterprise Resource Planning

Business Benefits of Enterprise Resource Planning

ERP Project Management

Change Management

Lesson Summary

In this module, learn how the implementation of enterprise resource planning adds efficiency to organizational processes. The impact of ERP software on business practices, the challenges, and the risks associated with it will be discussed. Change management will also be highlighted.

Customer Relationship Management

Introduction to Supply Chain Management

Inventory Optimization in Supply Chains

Supplier Relationship Management

Product Lifecycle Maintenance

You will learn about product lifecycle management(PLM), its stages, and the various functionalities of the PLM system in this topic. The business and value drivers of PLM, as well as data management throughout the product life cycle, will be discussed. The various business applications used at each stage of the lifecycle will also be highlighted.

Enterprise Resource Planning and Management - Course Assessment

Learn the fundamental concepts of supply chain management and enterprise resource planning in this free online course.

Enterprise Resource Planning and Management

Discover the basics of an enterprise resource planning (ERP) system and the numerous benefits it can offer to your organisation. Learn how to use ERP to improve the productivity of your organisation's processes as well as the product life cycle management in a company. Adopt the necessary skills to select and implement the most suitable ERP system for your business.

Introduction to Zoho CRM

Working with a Client

Zoho CRM Customisation

Zoho CRM Automation

This module acquaints you with the world of Customer Relationship Management. You will find a comprehensive guide to using Zoho CRM, covering everything from the fundamentals to work with a client to customisation and automation tips.

Introduction to Zoho CRM - Course Assessment

Master the subtleties of enhancing customer lifetime value using Zoho CRM with this free online course.

Do you work in sales and need to keep track of potential customers? Or are you a customer service staffer who wants to understand the history of a customer's dealings with your company? Or maybe a manager who wants to view reports to see how many new clients have signed up? If so, this sales and marketing course will help you build long-lasting and productive relationships with clients using Zoho customer relationship management (CRM).

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