Learning Outcomes

Sexual Harassment Overview

Common Myths About Sexual Harassment

Knowing Your Rights

Sexual Harassment Prevention

What Managers Need to Know

Lesson Summary

This module looks at sexual harassment, what it is and how to prevent it. It covers all the myths associated with it and teaches you about your rights. It explores what to do if you are a bystander before concluding with what a manager needs to do if it occurs in the workplace.

Understanding and Preventing Sexual Harassment - Assessment

This free online course traces the impact of workplace sexual harassment and explains how you can help prevent it.

Understanding and Preventing Sexual Harassment

Understanding sexual harassment is crucial in our modern world as we socialise with those around us. Wherever you work or study, this human resources training course can help you to keep yourself and your colleagues safe from unwelcome sexual advances. We define ‘sexual harassment’ and go through its various forms and classifications. We then identify the boundaries you need to respect to avoid being implicated in a career-ending situation.

Developing an Understanding of Human Behaviour

Handling Difficult People

In this module, you will learn the basics of human behaviour while also studying how to identify difficult people in your life. This includes the six universal needs of every human, the root causes of the behavioural continuum and the various types of difficult people. You will also cover how behaviour differs while in the workplace.

Dealing With Difficult Situations

Interpersonal Skills for Handling Difficult People

Personal Development

In this module, you will learn how to develop your communication skills to effectively approach difficult people and situations. This includes identifying methods to handle coworkers and customers and interpreting non-verbal communication actions. You will also learn how to incorporate the lessons from this course into your personal life.

Dealing with Difficult People and Situations - Course assessment

Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Dealing with Difficult People and Situations

Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.

E-Mail Communications

Fundamentals of Writing Effective E-Mails

Manage Your E-Mail

Writing Styles and Tones

Additional Tips for Writing an Effective E-Mail

Exercise Caution

This module will begin with the essentials of e-mail etiquette and qualities before covering the fundamentals of composing meaningful and effective e-mails. You will get tips on how to manage your e-mails or inbox, writing styles and tones. Finally, you will learn about developing an e-mail policy for your organisation.

Course assessment

Learn how to improve your business communication skills and master email etiquette with this free online course.

Writing Better E-Mails

Every form of communication is governed by a set of norms. Digital communication in the form of emails play a crucial role in professional communication and networking. This course teaches you email etiquette, the qualities of a good email and how to use its built-in features to make your messages clear. We improve your inbox management skills and explain how to employ the correct writing style. We also show you how to build an email policy.

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