Learning Outcomes

Introduction to Cultural Diversity

Cross-Culture in the Workplace

Managing Diversity

Lesson Summary

This module will explore cross-cultural awareness and delve into effective communication skills for multicultural settings. We will discuss cross-cultural design, cross-cultural competency and cultural values that come into play when building a cohesive team. Also, you will learn about leadership strategies for managing a culturally diverse group.

Course assessment - Introduction to Cross-Cultural Awareness

Learn how to cross cultural barriers and build relationships with people different to you in this free online course.

Introduction to Cross-Cultural Awareness

Learning how to relate to people from different cultures is critical in the workplace. This diversity, equity and inclusion (DEI) training course explains how to improve your cultural awareness and competency. We explore the principles of cross-culture design and provide effective communication and leadership strategies designed to foster productive professional relationships in multicultural settings. Sign up to add DEI skills to your portfolio.

Introduction to Sexual Harassment

Sexual Harassment in the Workplace

The Law and Sexual Harassment

This module will define the concept of sexual harassment and list the types, impacts and signs of sexual harassment. The module also explains sexual harassment in the workplace, the two principal type of sexual harassment that occurs at work, an overview of various UK legislation associated with workplace harassment and addressing sexual harassment

Preventing Sexual Harassment at Work

Dealing with Sexual Harassment in the Workplace

Mediation and the Aftermath

This module will teach you the role of employers in preventing sexual harassment at work, sexual harassment policies and procedures in the workplace, how to deal with sexual harassment at work and how to support both the victim and the accused of sexual harassment. You will also learn what to do when a complaint has been resolved.

Sexual Harassment in the Workplace - Assessment

Learn how to avoid and respond to workplace sexual harassment in this free online human resources training course.

Sexual harassment is an important issue in many workplaces and can seriously harm victims and their organization. Every employee is an investment made by an organisation that expects to generate returns. A creeping culture of sexual harassment may hinder employee quality, growth and development. This human resources training course describes the methods and policies used to protect staff and their organisation from unprofessional behaviour.

Sexual Harassment Overview

Common Myths About Sexual Harassment

Knowing Your Rights

Sexual Harassment Prevention

What Managers Need to Know

This module looks at sexual harassment, what it is and how to prevent it. It covers all the myths associated with it and teaches you about your rights. It explores what to do if you are a bystander before concluding with what a manager needs to do if it occurs in the workplace.

Understanding and Preventing Sexual Harassment - Assessment

This free online course traces the impact of workplace sexual harassment and explains how you can help prevent it.

Understanding and Preventing Sexual Harassment

Understanding sexual harassment is crucial in our modern world as we socialise with those around us. Wherever you work or study, this human resources training course can help you to keep yourself and your colleagues safe from unwelcome sexual advances. We define ‘sexual harassment’ and go through its various forms and classifications. We then identify the boundaries you need to respect to avoid being implicated in a career-ending situation.

Understanding Management

Managing Teams and Customers

Operational Skills

You will gain knowledge of management and operational skills in this module, which are necessary for managers to carry out their duties. Understanding management, managing meetings, managing your team, customers, workloads, and standards are among the topics covered in this module.

Managing Staff and Resources

Managing People Problems

Workforce Management

You will learn how to manage personnel in this module, which involves defining who and what you want in a position when a vacancy develops, outlining the job description, outlining the interviewing process, and onboarding the new employee. Additionally, you will learn how to manage resources, conduct appraisals, and comprehend the order of change.

Leadership and Management for Managers - Course Assessment

Acquire the managerial and leadership skills you need to boost your performance as a manager in this free online course.

Leadership and Management for Managers

The general performance of an organisation depends almost entirely on the quality of its managers. Like in any other role, continuous professional development is key to self-improvement. We have developed this course for managers who want to lead strong, highly empowered teams, regardless of their managerial level. You will acquire not only management abilities but also effective communication and team-building techniques.

Introduction to Disability Inclusion

Workers' Representatives, Communication Strategies, Health and Safety

Recruiting, Promotion and Creating an Inclusive Workplace

This module will teach you about disability inclusion in the workplace. You will discover various causes, forms and models of disability, as well as the importance and principle of disability inclusion in the workplace. Also, you will learn about developing an inclusive policy and creating an inclusive workplace.

Disability Inclusion in the Workplace - Course Assessment

This free online course will discover strategies and practices to ensure the establishment of an inclusive workplace.

Disability Inclusion in the Workplace

Disability is a vital component of a diverse society. Inclusion is about providing equal opportunity and eliminating discrimination. An inclusive workplace recognises all employees’ strengths. It provides employees with disabilities, whether visible or invisible, with an equal opportunity to succeed, learn, be fairly compensated, and advance. True inclusion involves embracing difference, and this course will teach you how.

Introduction to Conflict Management

Conflict Resolution Process

Conflict Management Techniques

In this module, you will be introduced to the fundamentals of conflict resolution, and you will learn how to build mutual understanding and handle emotions. Discover various techniques for effectively handling individual and group conflicts, and boosting self-awareness.

Conflict Management and Resolution - Course Assessment

Learn how to find peaceful solutions that create a healthy workplace culture in this free online mediation course.

Conflict Management and Resolution

Conflicts are a normal occurrence in all human interactions and are bound to break out in workplaces and homes. However, if not effectively managed and resolved, conflicts can lead to broken relationships and toxic work environments. This conflict management course provides best practices for resolving disagreements and lays out the various approaches that can be applied to defuse tensions and ensure smooth and amicable solutions to conflict.

An Introduction to the ISO 45000 Family

ISO 45003 and Mental Well-Being of Employees

Organizational Context and Leadership

Planning for Organization's Psychosocial Risks

This module discusses the ISO 45000 family in general and the ISO 45003 standard in particular. Through this module, you will study about how ISO 45003 deals with psychosocial issues in workplaces and organizations, its scope, and its benefits. Moreover, you will also get an explanation for the requirements in Clauses 4,5, and 6 of ISO 45003.

Support Processes for Managing Psychosocial Risks

Operation Planning & Control of Psychosocial Risks (Part 1)

Operation Planning & Control of Psychosocial Risks (Part 2)

Performance Evaluation and Continual Improvement

In this module, you will learn about the requirements presented in Clauses 7, 8, 9, and 10 of ISO 45003. You will get a detailed explanation regarding resources to manage the psychosocial risks, development of competency, planning, and control, performance evaluation requirements, and continual improvement.

ISO 45003:2021:  Psychological Health and Safety at Work - Course assessment

Learn about the ISO 45003 requirements used to protect mental health in this free online health and safety course.

ISO 45003:2021:  Psychological Health and Safety at Work

This health and safety course explains how the ISO 45003 standards are used to manage psychological and psychosocial risks within an organization. We describe the scope and implications of ISO 45003 regulations to help you understand their role in promoting mental health in your workforce. Sign up to learn how to comply with these important laws and implement them to reduce psychosocial risks, workplace conflict and loss of productivity.

Developing an Understanding of Human Behaviour

Handling Difficult People

In this module, you will learn the basics of human behaviour while also studying how to identify difficult people in your life. This includes the six universal needs of every human, the root causes of the behavioural continuum and the various types of difficult people. You will also cover how behaviour differs while in the workplace.

Dealing With Difficult Situations

Interpersonal Skills for Handling Difficult People

Personal Development

In this module, you will learn how to develop your communication skills to effectively approach difficult people and situations. This includes identifying methods to handle coworkers and customers and interpreting non-verbal communication actions. You will also learn how to incorporate the lessons from this course into your personal life.

Dealing with Difficult People and Situations - Course assessment

Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Dealing with Difficult People and Situations

Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.

Introduction to Supervision

Fundamentals of Supervision

Leadership

In this module, you will be introduced to supervision. You will learn about the different responsibilities and principles of a supervisor and when delegation is needed in your work. This module will also explain leadership and leadership principles.

Qualities of a Supervisor

Why are Good Supervisors so Important?

Everyday Functions of a Good Supervisor

This module will teach you about the qualities of a supervisor. You will learn about how gaining trust can have an impact on your employees and the difference between mentoring and coaching. This module will also explain the everyday functions of a supervisor and why good supervisors are important in the workplace.

Diploma in Supervision (Copy) - First Assessment

You must score 80% or more to pass this assessment.

Listening and Communication Skills for Supervisors

Recruiting Employees

Onboarding

Fostering Accountability

Effective Hiring

In this module, you will learn about communication skills needed for the different strategies for hiring employees. You will also learn about steps that help to welcome an employee into a new workplace environment.

Diploma in Supervision (Copy) - Second Assessment

Theories of Motivation

Process-Based Theories

Reinforcement Theory and Job Design

Goal Setting Theory

In this module, learn how to motivate employees by learning different theories of motivation such as Maslow's hierarchy of needs and the ERG theory.

Providing Supervision for Staff and Volunteers

Practical Supervision

Helping Staff Grow

In this module, learn how and when to provide supervision for both staff and volunteers. This module will also teach you about helping staff to grow.

Performance Review

Correcting Performance Problems

Performance Management

In this module, learn about conducting performance reviews, how to correct performance problems, and performance management.

Solving Problems

Dealing with Conflicts and Complaints

What is Bullying?

Bullying in the Workplace

In this module, learn how to manage bullying in the workplace by studying topics on problemsolving, how to make decisions, and dealing with conflicts.

Diploma in Supervision (Copy) - Third Assessment

Group Dynamics

Understanding Team Design Characteristics

Team Leadership and Autonomy

Organizing Effective Teams

Team Roles and Responsibilities

Roles and Teams

In this module, you will learn about effective ways to manage groups and teams in the workplace. You will learn about using KASH to improve the team and how to resolve team conflict.

Change

Tips for Interacting in the Workplace

Corrective Action

In this module, learn how to take corrective action as a supervisor and how to prevent and handle a grievance. This module will also teach you how to manage change in the workplace.

Diploma in Supervision (Copy) - Fourth Assessment

Diploma in Supervision - Assessment

Develop your leadership skills by studying the professional supervision methods and styles in this free online course.

Diploma in Supervision

This free online Supervision diploma teaches you about different ways of giving support to other people and helping them develop good habits, perform more effectively, and feel more comfortable at work. Good supervisory skills are the foundation of strong professional relationships; this course will teach you the supervision and leadership skills that can help you to build and maintain cohesive, effective teams.

Understanding the Nature of Conflict

Communication in Conflict Management

Transitional Justice, ADR and IHL

In this module, you will learn the root causes of conflict, the different types of conflict and approaches to conflict management to prevent conflict from escalating. We discuss win-win strategies for resolving conflict to prioritise mutual respect and shared goals before looking at negotiations and mediation.

Conflict Management: Resolving Conflicts With Confidence - Assessment

Learn how to identify the root causes of conflict and resolve it constructively in this free online training course.

Conflict Management: Resolving Conflicts With Confidence

Conflict is unavoidable and a healthy part of human interactions. This free online course will provide essential skills and strategies for managing and resolving conflicts in workplaces, teams, and personal relationships. We explore the causes of conflict, communication techniques, negotiation strategies, and Alternative Dispute Resolution (ADR) to facilitate discussions and implement solutions that promote understanding and positive outcomes.

Overview of Line Management

Mentoring and Coaching

Motivation, Inspiration, and Counselling

Managing Right Talent

Developing an Effective Communication Style

This module will teach the role, skills, and strategies needed, along with the challenges a line manager may face. You will learn the essentials of coaching and mentoring before progressing to the critical aspects of mental health. Finally, the topics on managing talent and communication will help you learn to unlock the human potential.

Management of Performance Appraisals

Stress Management in Organisations

Managing Time and Prioritising Tasks

Managing Conflicts

Line Managers' Guide to Employment Law

In this module, you will become familiar with performance management and discover the purpose of performance evaluation. Organisational perspective on stress will focus on challenges and prevention as you gain further familiarity with time management. You will also learn about conflict resolution and get an overview of employment law.

Course assessment

A free online course to teach you practical management skills, concepts, and strategies for line managers.

Line Management Essential Skills and Concepts

This course will teach you the skills to be a good and confident line manager. It will include the concepts of coaching, mentoring, motivation, counselling, and communication. You will dive into the management aspects of employee performance, stress, conflicts, talent, and time. You will also get an overview of the employment law in the UK. If you have a company or want to gain management skills, this course will be helpful.

Psychometric Testing

Talent Management Principles

Employee Engagement

In this module, you will be introduced to psychometric testing. You will also study the principles of human talent management and how they should be aligned with the objectives of a company. You will study the concept of internal consistency of the talent management strategy.

Employer Brand

Employee Retention

The Zinger Model

In this module, you will be introduced to the employer's brand. This will include the concepts and definitions related to this emerging area of HR. You will study the steps that make up the employer brand process. You will study the constitutive and strategic elements for the retention of employees.

Employee Engagement - Assessment

This free online management course teaches you how to ensure employees work together to meet their company’s objectives.

This free online course explains how effective employee engagement keeps workers motivated and hardworking. Workers become disengaged and complacent without renewed motivation and this course shows you how to get the most out of your employees through commitment drivers and management techniques that have proven effective in driving workplace productivity. This course suits small business owners and anyone looking to move into management.

Understanding Recruitment and Selection.

Deconstructing Jobs: Analysis, Description & Specification

Nurturing Talent: Onboarding, Training & Development

Embark on a comprehensive HR journey exploring vital aspects of workforce management. Delve into effective candidate selection, crafting impactful training and development strategies, conducting insightful job analysis, and orchestrating seamless onboarding processes. This module equips you with a profound understanding of HR's important elements.

Effective Workforce Building: Recruitment to Training and Development- Course Assessment

Learn how to excel in the complete HR cycle: Recruitment, Selection, Onboarding, Job Analysis, Training.

Effective Workforce Building: Recruitment to Training and  Development

This course teaches you to hire, train and motivate employees effectively. Recruitment and job analysis are important for effective talent acquisition and role alignment. This course also explains the importance of onboarding, ensuring seamless transitions and positive employee experiences, and different training and development strategies that nurture employee growth, enhance skills and drive organizational success.

Start Training and Assessment

This module takes you through the concept and impact of drugs misuse in the workplace, addiction stages, how to deal with such issues, and training for staff awareness.

Drug-Free Workplace - Assessment

Learn about drugs misuse and how to promote a drug-free work environment from this free online course.

Drug-Free Workplace

In this free online Drug-Free Workplace training course, you will learn about the signs and impacts of drug misuse, the stages of drug addiction, the protocol for dealing with addiction, and what policies can be put in place to prevent drug misuse in the workplace. This online training course constitutes essential training required for staff awareness about drug misuse, and is perfect for anyone who wants to enhance their workplace environment.

Human Resource Systems and Processes

Organization Structure and Reporting Relationships

Bands and Grades Structure

Human Resource Policies

In this module, you learn about organizational structure and discover why it is required in a company. Find out a step-by-step method to make an organizational structure for your company. Gain a good understanding of grades and band structure and learn why they are needed in a company.

Conducting Recruitment

Conducting Selection

Onboarding and Induction

In this module, you will learn how to attract prospective employees to your company and how to create a job description. Find out the various recruitment channels and important recruitment indicators you must measure and monitor. Learn how to find the best candidate for a job and how to integrate a new employee into an organization.

Performance Management System, Goal Setting and Key Results Areas

Conducting Reviews, Providing Effective Feedback and Action Planning

In this module, you will learn how to set up an effective performance management system and how to conduct data and evidence reviews. Find out why a performance management system is required and how to set goals for the organization.

Human Resource Systems and Processes - Course Assessment

Explore how human resource processes and systems can improve productivity and profitability in this free online course.

This free online human resource certification will introduce you to human resource processes and systems, human resource (HR) policies, organizational structures, and grades and band structure for making your company competitive. This HR training delves into the enabling HR principles that everyone in human resources management can apply to the HR function in their organization to improve employee performance, value propositions, and recruitment.

Travel and Tourism Basics

In this module, study the categories and differences between travel and tourism. Explore the components of tourism products and services, the lifecycle of tourism products, tour operation economics, and the roles of a travel agent. Learn to develop your communication, customer relations, transport, crisis and human resource management skills.

Study the responsibilities of travel agents and consultants within the tourism industry in this free online course.

Travel Agent and Consultant Training

This free online course examines the roles and duties of a travel agent in the tourism industry. Explore the two main types of travel agencies and consider why travel consultants must adapt to and utilise new technologies to remain financially viable in the tourism industry. Learn the foremost principles and practical techniques for building a professional career in travel retailing, travel agency and travel consulting. Enrol now!