Learning Outcomes

Recruitment

Recruiting Contractors Using Agencies

Successful Onboarding After Interviewing

Lesson Summary

In this module, you will learn about recruiting contractors by using agencies. This will include competencies, application forms and interview techniques. You will learn how to manage any initial concerns when starting a new job, what you should expect to see in a contract of employment and why the onboarding process can take up to a year to complete.

Record Keeping

Self-Service Systems

Work and Personal Data Rights

In this module, you will learn about producing and maintaining personnel records. This will include identifying types of records, understanding the systems used to record data and learning the legal requirements required for data security. You will also be introduced to online privacy concerning your own personal data.

Work Policies and Procedures

Health and Safety

Pay and Pension

In this module, you will learn about employment policies and procedures. This will include what activities count as work time and which do not, the legal requirements behind holiday entitlement and assessments designed to identify hazards that could threaten employees in their place of work. You will also learn about the specific pay grades of the national minimum wage, workers exempt from the NMW and Pensions Act of 2008.

First Assessment

In this module, you will assess what you have learned in the first half of this course so you can determine your knowledge and understanding of the previous materials.

Employee Turnover

The Belbin Method

Successful Team Meetings

Perfomance Management

In this module, you will learn about successfully managing a team. This will include identifying team roles, planning and holding team meetings and reviewing performance management. You will learn about the strong correlation between low employee engagement and high turnover and what can be done to keep your staff. Changes to the role, including hours, duties, recognition, and more, are also possible factors that lead to voluntary turnover.

Disciplinary and Grievance Policy

Whistleblowing

Harassment and Tribunals

Unfair and Fair Dismissal

Redundancy and Other Workplace Issues

In this module, you will learn about handling disciplinary actions in the workplace. This will include the disciplinary & grievance policy, bullying & harassment and whistleblowing. When learning about terminations and redundancies you will learn the proper procedures when you are ready to resign, the legal differences between fair and unfair dismissals and the options you have when your job is made redundant.

Second Assessment

In this module, you will assess what you have learned in the second half of this course so you can determine your knowledge and understanding of the previous materials.

Human Resources Diploma - Assessment

Learn the key functions, policies, and procedures of Human Resources with this free online diploma course.

Human Resources Diploma

Businesses don’t build themselves; they need people in order to function and grow. In this free online diploma in human resources, you will learn the business of people, how to go about recruitment as well as how workplace issues and grievances are handled. This free online course introduces you to the world of employee management, how to provide employee support and address sensitive issues such as harassment and termination.

Human resources are almost always an organization’s most valuable asset and this free online human resources (HR) course starts by introducing you to the recruitment process from the HR department's point of view. It explains what should be included in an application form, what could be seen as discriminatory to potential applicants in application and interview questions as well as the types of interviews you could experience. Following that, you will learn how to successfully welcome a new employee to the team and how to retain them as employees. The course also details what can be included in an employment contract and when this document should be presented to an employee. You will then analyze the importance of properly producing and maintaining employee personnel records, what has to be included in all record systems and cover paper-based and self-service HR systems. There are legal requirements that all workplaces need to adhere to when handling personnel records (including misconduct records) and this is discussed as well.Once record-keeping as a topic is introduced, this HR certification details how to correctly delete or archive personnel records, the types of records that should never be deleted and how to protect employment-related forms. You will learn which actions are considered “work actions” and which are considered “rest breaks'', how age and time-of-day play a role in this as well as themes around employee holiday entitlement. Risk assessments and how to avoid those risks will be introduced in the next phase of this free online course which includes reviewing sample risk policies. Pay is then analyzed in terms of what employees should earn and is introduced by discussing the National Minimum Wage (NMW), those exempt from the NMW and what can be saved in a pension. Teams is the next topic of consideration and you will learn the type of role you could assign to each team member which in this case follows the Belbin method/classification. This method helps you determine the types of people you work best with and the types you will clash with in a team, with exercises incorporated in the course that will help you better understand these roles and how to use them in your own work and personal life.This course wraps up with the various forms of voluntary and involuntary employee dismissals and the topic of redundancy is introduced and discussed in great length. This covers the legality behind this type of termination and the ways employers can mitigate the negative repercussions. More sensitive HR issues such as bullying, harassment, types of gross misconduct, and consequences of attacking protected characteristics are then discussed. If you would like to kick-start your career in human resources and or just want to fine-tune your HR skills and learn more about policies and procedures then register for this free online HR diploma.

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Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.